Shipping & Returns

Shipping

When orders ship

Rice is a working shop staffed in the evenings and weekends, so orders typically leave within a few business days of being placed — not same-day. We appreciate your patience. If you need something urgently, mention that when you order and we'll do what we can.

How orders ship

Most small parts ship via USPS Priority Mail or UPS Ground (whichever is cheaper for the destination). Heavier or oversized items (manifolds, sleeves, transmission housings, etc.) ship by freight — those will show a custom shipping quote at checkout or we'll contact you for delivery details.

Tracking

You'll receive a tracking number by email once the label is printed. If you don't see a tracking email within a few business days of ordering, check your spam folder, then reach out to us.

International shipping

International orders need a custom quote. Email us with your country and the parts you want, and we'll reply with the shipping cost. Customs duties and import fees are the buyer's responsibility.

Pickup at the shop

We're a working shop, not a retail showroom — please call before driving out so someone is here to meet you and your parts are ready. We're at 45 Farmall Road, Clarion, PA 16214.

Returns

Return window and what can be returned

Most stocked parts can be returned in their original, unopened condition within 30 days of delivery. Returns are subject to a 25% restocking charge. Contact us before sending anything back so we can confirm eligibility.

How to start a return

  1. Contact us first at (814) 226-9200 or via email. We'll confirm the return is eligible and give you the right address.
  2. Pack the part in its original packaging if possible, with the original packing slip or order number included.
  3. Ship the return at your expense (unless we made an error — see below). We recommend a trackable shipping method.
  4. Once we receive the part and verify its condition, we'll process the refund to your original payment method within a few business days.

Damaged on arrival

If your shipment arrives damaged:

  1. Take photos of the damage and the packaging before you open or move anything.
  2. Contact us the same day — shipping damage claims have tight deadlines.
  3. Save all the packaging in case the carrier needs to inspect it.

We'll work with you on a replacement or refund.

Wrong part or our error

If we sent the wrong part or the part is defective, we'll cover return shipping and either send the correct part or refund you fully. Contact us so we can sort it out.

Questions before you order?

If you're not sure a part will fit, see the Fitment Guide or reach out:

Phone: (814) 226-9200 — evenings Eastern
Email: riceequipment@hotmail.com